// PRIVACY

Privacy Policy

Last updated: January 27, 2025

Introduction

Lucido LLC ("we," "us," or "our") operates managed.bot. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

We are committed to protecting your privacy. The entire point of managed.bot is to give you a private AI assistant—we have no interest in your personal data beyond what's necessary to provide the service.

Information We Collect

Information You Provide

  • Account Information: Email address and any other information you provide when joining our waitlist or creating an account
  • Communications: Information you provide when contacting us for support

Information Collected Automatically

  • Usage Data: We use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies and does not collect personal data. We only see aggregate statistics like page views and referral sources.
  • Log Data: Server logs may temporarily contain IP addresses and request information for security and debugging purposes

Your Assistant Data

When you use managed.bot to run your Clawdbot instance:

  • Your conversations and data stay within your isolated instance
  • We do not access, read, or analyze your assistant conversations
  • We do not use your data to train AI models
  • We do not sell or share your data with third parties

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your waitlist signup and communicate with you about the service
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

Data Storage and Security

  • All data is stored in EU data centers (Germany)
  • Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • We implement appropriate technical and organizational security measures
  • Access to personal data is restricted to authorized personnel only

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Account Data: Retained while your account is active, deleted upon request
  • Waitlist Data: Retained until you unsubscribe or the waitlist closes
  • Log Data: Automatically deleted after 30 days
  • Assistant Data: Retained while your subscription is active, deleted within 30 days of account termination

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your data
  • Restriction: Request restriction of processing

To exercise any of these rights, please contact us at hello@lucido.dev.

GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our lawful bases for processing include:

  • Contract performance (providing our services)
  • Legitimate interests (improving our services, security)
  • Consent (marketing communications, where applicable)
  • Legal obligations

Third-Party Services

We use minimal third-party services:

  • Plausible Analytics: Privacy-friendly analytics (no cookies, no personal data)
  • Infrastructure Providers: EU-based hosting providers for our servers

We do not sell your data to third parties. We do not use advertising networks or tracking cookies.

Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices:

Lucido LLC
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States
hello@lucido.dev